Achyuta Adhvaryu (University of Michigan), Teresa Molina (University of Hawai’i), and Anant Nyshadham (Boston College) test whether providing workers with voice, in the form of an employee satisfaction survey, could reduce quitting for frontline workers. “This idea is rooted in a prominent economic theory, first proposed by Albert Hirschman in 1970 in a book titled Exit, Voice, and Loyalty, which reasons that workers can do one of two things when faced with an unsatisfactory employment situation: exit the relationship (quit), or voice their concerns and try to work through their problems. This theory, despite its huge influence on both academic thought and firm policies, has never been experimentally tested in a large-scale real-world setting.”

More about Adhvaryu examines whether a simple intervention – asking workers for feedback – might be successful at reducing quit rates >